We guarantee to provide accurate descriptions and high-quality products as mentioned on the website. In order to protect customers from shipping damage, item mismatch or parts missing, etc., we are providing 5 days time (From the date of order delivery) to report the complaint by going to my account section and then to your order, you will find an option for Request Refund. Our technical team will verify the submitted details visually and will issue the ticket number to return the material. Once we received the product our experts will verify the issue reported and will send the replacement items to the customer shipping cost prepaid by us. In case, we do not have the product in stock to provide a replacement, we will issue a 100% refund. Furthermore, no warranty will apply if the Product has been subject to misuse, static discharge, neglect, accident, modification, or has been soldered or altered in any way. Due to the nature of the products we are selling and our strict quality policy, we are unable to offer order cancellation and return without a valid reason. AV ROBOTICS reserves the right to take the final decision on all refund request